Practice Areas

What We Are Expert At

Consumer Protection Law Services

At Faisal Basit Sheikh & Cō. (FBS & Co.), we specialize in providing expert legal services in Consumer Protection Law, ensuring that the rights of consumers are safeguarded in both local and international markets. This critical area of law governs the relationship between businesses and individual consumers, promoting fairness, transparency, and accountability in transactions.

The Evolution of Consumer Protection Laws in Pakistan

The journey of consumer protection in Pakistan began with the Federal Government’s landmark legislation, The Islamabad Consumer Protection Act, 1995. This act paved the way for the provinces to adopt similar measures:

Khyber Pakhtunkhwa Consumer Protection Act, 1997
Balochistan Consumer Protection Act, 2003
Punjab Consumer Protection Act, 2005
Sindh Consumer Protection Bill, 2015

The primary objective of these laws is to create a secure and equitable society where consumer rights are protected, and fraudulent practices are eradicated.

Consumer Courts and Councils

The implementation of consumer protection laws led to the establishment of:

District Consumer Courts in Islamabad, Punjab, Khyber Pakhtunkhwa, and Balochistan (with enactment in Sindh underway).
District Consumer Protection Councils across provinces to raise awareness and address grievances.

These courts and councils ensure that consumers have access to justice and are empowered to assert their rights effectively.

Understanding Consumer Law Practice at FBS & Co.

Consumer law in Pakistan offers robust mechanisms for resolving disputes and protecting consumer interests. At FBS & Co., we provide end-to-end legal services, addressing issues such as:

Redress for defective, fake, or expired products.
Ensuring transparency through proper receipts and rate lists.
Addressing grievances regarding warranties and misleading advertisements.
Filing complaints for poor services from public or private entities.

We guide consumers on how to access district consumer courts, file claims, and seek relief without the burden of court fees.

Requirements for Filing a Case in Consumer Court

Our legal team assists clients in preparing comprehensive complaints that include:

Personal details (name, address, CNIC).
Respondent’s particulars.
Legal notice and supporting documents (receipts, proof of damages).
Details of claims and relief sought.

We ensure the process is seamless and efficient, empowering consumers to claim their rights.

Why Choose FBS & Co. for Consumer Protection Law?

Our firm prides itself on its core competencies, ensuring exceptional legal representation

Collaborative Expertise

Leveraging teamwork and collective wisdom for effective solutions.

Emotional Intelligence

Providing empathetic and client-focused legal counsel.

Technological Proficiency

Utilizing cutting-edge tools for efficient case management and communication.

Time Management Excellence

Prioritizing tasks to deliver timely and impactful results.

Your Trusted Partner in Consumer Protection

At FBS & Co., we believe in empowering consumers with knowledge and representation. Our mission is to protect your rights, uphold justice, and ensure a fair marketplace for all.

Contact us today to schedule a consultation and take the first step toward securing your consumer rights.